Refund policy

At Vie, we are committed to providing high-quality products and ensuring customer satisfaction.

• Orders cannot be canceled once they have been confirmed and processing has begun.

• Exchanges are accepted within 3 days of receiving your order, provided the item is unused, in its original condition, and with all tags and packaging intact.

• We do not offer refunds unless the item received is defective or the wrong product was sent.

• If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and include clear photos of the issue.

• Customers are responsible for exchange shipping costs unless the error was made by Vie.

• Sale items and custom-made products are not eligible for return or exchange.